Tax990 Verification Code Not Arriving? Here’s What to Do
When you log in to Tax990 or reset your password, we send a one-time passcode to the email address on your account. Most codes arrive within a minute or two. When one doesn’t, the cause is usually a junk filter, an email setting, or a delay on the email provider’s side, and a few quick checks will usually get you back in.
What Is a Tax990 Verification Code?
A Tax990 verification code is a one-time passcode we email to confirm it’s really you before you log in or change account details. It adds a layer of protection to your organization’s returns and financial information. Each code works once and expires after a short time.
Why Isn’t My Verification Code Arriving?
The most common reasons are:
- The email landed in junk or spam, or in a filtered folder such as Outlook’s Other tab
- Your email provider is delaying delivery, which is what’s happening with the current Microsoft outage
- Your organization’s email system is holding the message in quarantine or a security filter
- The email address on your account is outdated or has a typo, so the code is going somewhere else
What to Do When Your Code Doesn’t Arrive
Work through these steps in order:
- Check your junk or spam folder. If you use Outlook’s Focused Inbox, check the Other tab too. When you find a Tax990 email there, mark it as Not junk so future codes reach your inbox.
- Wait a few minutes before requesting a new code. Many codes are delayed rather than lost. Give it about 10 minutes, then request a new one and use only the most recent code you receive.
- Search your inbox for “Tax990.” Rules and filters sometimes move messages into folders you don’t check often.
- Add Tax990 to your safe senders list. Adding to your contacts or safe senders list helps future codes skip the junk filter.
- Ask your IT contact to check quarantine. Organization mailboxes, especially on Microsoft 365, can hold incoming messages that only an administrator can release.
- Call us if you’re still locked out. Our support team can verify your identity and help you get back into your account.
Microsoft Outage: What Outlook and Microsoft 365 Users Should Know
On Thursday, November 12, 2026, a Microsoft outage disrupted Outlook, Exchange Online, Teams, and other Microsoft 365 services. Microsoft attributed it to a number of its servers becoming unavailable, which put extra load on its systems across multiple regions.
Who Is Affected?
You may be affected if your email address is hosted by Microsoft, including:
- Outlook.com, Hotmail.com, and Live.com addresses
- Microsoft 365 mailboxes, including many organization addresses on custom domains (for example, [email protected])
Not sure whether your organization’s email runs on Microsoft 365? Your IT contact or email administrator can tell you quickly.
What This Means for Your Tax990 Emails
Tax990 is sending emails as usual, but Microsoft-hosted mailboxes may receive them late. That includes verification codes, filing status updates, and signature or approval requests. Your Tax990 account, saved returns, and transmitted returns are not affected.
While Microsoft finishes recovering, the steps above still apply. Check junk, wait before requesting a new code, and call us if you need to get into your account sooner. You can also follow Microsoft’s service status page for its latest updates.
Filing Before the November Extended Deadline?
Organizations with a calendar fiscal year that filed Form 8868 have an extended deadline of November 16, 2026, since November 15 falls on a Sunday. You can review the IRS due date rules for exempt organization returns for your organization’s fiscal year.
If a delayed code or approval request is slowing down your return this week, don’t wait it out. Call us so we can help you file on time.
How to Reach Tax990 Support
Our support team is here to help by phone:
- Phone: (704) 839-2321
- Hours: Monday-Friday, 8:30 a.m. to 5:30 p.m. EST, with extended hours during peak filing deadlines
You’ll also find all of our support options on the Tax990 Contact Us page.
